Director: Consumer Protection

The Department of Economic Development is looking for a Director: Consumer Protection. This is a permanent role based in Gauteng.

Source: DPSA Circular 39 of 2026Post 39/283, page 213

Reference number

REFS/057148

Appointment

Permanent

Province

Gauteng

Job level

Code 08.

Centre

Umnotho House Johannesburg

Directorate

Manage complaints lodged and advise on appropriate action to be taken should a complaint fall outside the mandate of the office Report on the status of consumer complaints per business sector and/or industry including perceived consumer impacts and risks that may be harmful to the consumer and how these can be mitigated within the Province. Monitor and oversee the assessment, allocation, investigation, compliance monitoring and resolution of complaints against applicable turnaround times and performance standards. Analyse complaint and compliance monitoring outcomes to identify trends, including emerging trends and systemic consumer protection risks to inform corrective interventions. Oversee the referral of complaints to relevant regulatory bodies, tribunals, or enforcement authorities, where appropriate. Oversee the appropriate resolution, conciliation, settlement, referral and escalation of consumer matters. Manage the referral of unresolved consumer complaints to the Consumer Affairs Court. Assume statutory, delegated and other functions as may be assigned to the Consumer Protector. Oversee the issuing of prescribed pleadings, notices or other applications or document s .to persons responsible for unfair business practices / prohibited conduct or business conduct prejudicial to consumers. Ensure representation of the Consumer in unresolved consumer complaints before the Consumer Court. Facilitate, where appropriate, the enforcement of Consumer Court orders. Review and facilitate the handling of reviews, appeals or other statutory remedies on administrative decisions taken. Engage with cluster Departments in the Province to leverage on Consumer Protection initiatives being implemented by various Departments with the intention to create an investor- friendly province through cohesive and structured consumer participation efforts. Represent consumers who may have been aggrieved by unfair business practices in the Consumer Affairs Court .Collaborate with the Communication Unit on Consumer Protection initiatives Engage with Provincial Consumer Protection and other Regulatory Authorities on Consumer 214 Protection related issues. Facilitate appropriate referrals, coordination and joint interventions where consumer protection matters fall within or overlap with the mandates of other competent authorities. Perform strategic and operational planning. Manage stakeholder relationships. Oversee the administrative support functions. Perform people management functions. Perform financial management functions. Perform asset management functions.