Senior Ict Technician / Officer

What you will need

• Minimum

Key responsibilities

• Installing, Configuring and Maintaining Software and Hardware Components of Computer and Network Systems.
• Install, configure and upgrade desktop computers, laptops, printers and peripheral devices.
• Install, configure and maintain operating systems, Microsoft 365 applications and approved business software.
• Configure and maintain user accounts, mailboxes, groups and permissions in Active Directory and Microsoft 365.
• Install, configure and maintain network devices, including switches, routers and wireless access points.
• Monitor hardware and software performance to ensure optimal system functionality and availability.
• Conduct preventative maintenance of ICT equipment, infrastructure and systems.
• Perform software updates, security patches and firmware upgrades.
• Configure and maintain antivirus, endpoint protection and other security solutions.
• Manage and maintain ICT asset registers and configuration records.
• Respond to service requests escalated through the Help Desk and ensure timely fulfilment according to service standards.
• Monitor recurring incidents and recommend preventative measures to improve system performance and reliability.
• Diagnose, Troubleshoot and Coordinate Resolution of ICT Hardware, Software and Network Incidents.
• Diagnose and troubleshoot hardware, software, network and application- related incidents reported by users.
• Provide second-line support for desktop, laptop, printer, scanner and connectivity issues.
• Resolve software, operating system, Microsoft 365, Active Directory and application-related incidents.
• Analyse incidents to determine the root cause and implement corrective actions to prevent recurrence.
• Escalate unresolved incidents to specialist support teams, vendors or service providers in accordance with support procedures.
• Log, categorise, prioritise and track incidents through the Help Desk system until closure.
• Coordinate warranty repairs and equipment replacement with suppliers, manufacturers and contracted service providers.
• Verify and test returned or replacement equipment before deployment to users.
• Provide users with regular feedback regarding the status and progress of incidents.
• Maintain records of incidents, resolutions, escalations and service provider interventions.
• Monitor recurring incidents and recommend permanent solutions or service improvement initiatives.
• Ensure incidents are resolved within agreed Service Level Agreements (SLAs).
• Manage and Prioritise Operational Tasks and ICT Projects to Support Departmental Objectives.
• Prioritise operational support tasks according to business impact, urgency and management directives.
• Allocate time between incident resolution, service requests, maintenance activities and project work.
• Monitor the Help Desk queue and ensure critical incidents receive immediate attention.
• Execute assigned operational tasks within agreed timelines.
• Participate in ICT infrastructure, system enhancement and digital transformation projects.
• Support implementation of new software, hardware and network solutions.
• Assist with system upgrades, migrations and technology refresh initiatives.
• Support business continuity and disaster recovery activities.
• Monitor progress against project plans and report risks and challenges.
• Collaborate with internal stakeholders, service providers and ICT teams to achieve project objectives.
• Capture Progress and Generate Completion Reports to Enable Status Updates on System Availability.
• Log all incidents, service requests, changes and maintenance activities on the Help Desk system.
• Track and monitor incident response and resolution times.
• Maintain accurate records of system availability, downtime and service disruptions.
• Generate daily, weekly and monthly Help Desk performance reports.
• Produce reports on incident trends, recurring problems and root causes.
• Prepare system availability and infrastructure status reports for management.
• Provide timely feedback to users regarding the progress and resolution of incidents.
• Document solutions, procedures and knowledge-based articles for future

Additional details

• Grade: National

How to apply

Applications can be submitted by hand delivery during office hours to: Office of the Chief Registrar of Deeds at 600 Lilian Ngoyi Street, Pretoria, 0083. 130 Candidates are also encouraged to apply by using this link http://deedsportal.deeds.gov.za before the closing date as no late applications will be considered. Applications and supporting documents sent to us that are not specified in the advertisement for the post that you are applying for will not be accepted.

• Application method: Post
• Application method: Hand delivery
• Enquiries: Mr HS Tshinavhe
• Telephone: (012) 338 7389

Please note

• EE Targets: Coloured, Indian and White Males, and Coloured, Indian and White Females, and Persons with Disabilities.