Call Centre Agent
Salary or stipendR237 453 per annum
The Department of Correctional Services is looking for a Call Centre Agent. This is a permanent role based in Gauteng.
Source: DPSA Circular 38 of 2026Post 38/104, page 56
- Reference number
- HO 2026/11/102 (X3 POSTS)
- Appointment
- Permanent
- Province
- Gauteng
- Closing date
- 6 November 2026
- Centre
- National Head Office
- Directorate
- Marketing and Promotions
What you will need
- Grade 12 (Matric).
- Post-school Certificate/Diploma in customer service/administration will an added advantage.
- No
Experience
No Experience required. Experience in a Call Centre environment will be an added advantage.
Skills and competencies
- Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word).
Key responsibilities
- Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels.
- Resolve enquiries at first point of contact wherever possible.
- Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system.
- Escalate complex matters promptly to relevant branches/units with clear documentation.
- Maintain accurate records and support reporting and audit
Additional details
- Grade: National
How to apply
- Enquiries: National Head Office: Ms NS Khumalo
- Telephone: (012) 307 2174, (012) 305 8589
Please note
- Appointment under the Public Service Act. 57
Applications for this vacancy have closed.
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