Assistant Director: Service Level And Ict Project Management

Experience

Matric Grade 12, plus two (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics). 3 years' experience at administrative/ supervisory level in similar position, Experience in managing and monitoring service performance.

Skills and competencies

• Knowledge and Skills: Development and implementation of IT policies and procedures.
• Skills: Very strong communication skills: oral, written, presentation, facilitation.
• Relationship management and conflict resolution skills.

Key responsibilities

• Manage ICT Service: Ensure effective, efficient and reliable ICT services by: Identify IT services and service requirements, initiate service improvement actions.
• Define, build and manage the IT service catalogue.
• Effective management of contracts: Identify underpinning contracts service requirements, define build and negotiate service level agreements.
• Analyses and reviews all achieved service level agreement levels and conducts comparison with the SLA, monitor and manage service targets.
• Monitor and mitigate all ICT risks.
• Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process.
• Coordinate and Facilitate ICT Projects: Develop and implement ICT Projects Methodologies.
• Monitor all ICT Projects by: Development, maintenance and monitoring of projects schedules, ensuring that agreed time frames are met and in the line with the expectations of the client.
• Track progress against projects and release plans, assess the performance of the assigned resources, ensure that technical issues are resolved in a timely manner.
• Manage resources (human, financial, equipment/assets): Responsible for coaching, discipling and mentoring of the staff to improve performance.
• Monitor the performance of staff and ensure assessment of their performance.
• Provide input in drafting of budget in the section.
• Control and monitor the sub section budget and expenditure.
• Coordinate the compilation of the various reports and statistics for the section.
• Manage leave of sub-ordinates.

How to apply

• Enquiries: Mr. Tshidiso Chabane/ Mr. Vuyo Sondo
• Telephone: (011) 689 3845