Customer Relations Officer: Registration And Compliance

What you will need

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields.
• Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions
• use information systems that support the management of knowledge and information relating to the line function
• administer the Public Service Act, 1994, as amended (Act No. 103 of 1994)
• administer the Public Service Regulations, 2016
• administer the National Land Transport Act (Act No. 5 of 2009)
• administer the Road Transportation Act (Act No. 74 of 1977)
• administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996)
• administer the National Land Transport Regulations, 2009
• manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements
• process applications for operating licences
• manage the functions, activities, processes and procedures of a Walk-In-Centre
• manage financial management, monitoring and reporting procedures, systems and reports of the Directorate
• Skills: perform numeracy and literacy functions
• use computer systems effectively
• communicate effectively in the required language
• manage projects
• perform accounting, finance and audit functions
• conduct economic, financial and statistical analysis
• perform legal administration
• provide customer and client care
• Other: compile and present reports
• solve problems
• communicate effectively
• plan and organise activities
• conduct research
• work effectively under pressure
• work irregular hours when required
• meet tight deadlines. 255

Experience

A minimum of 1–year relevant administrative support experience.

Skills and competencies

• Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions
• Skills: perform numeracy and literacy functions

Key responsibilities

• Render assistance with the handling of enquiries
• Client Service and Application Administration
• Business Process Improvement and Operational Support
• Render administrative support services.

Additional details

• Grade: Provincial

How to apply

Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co

• Application method: Online
• Enquiries: Ms J Ndlovu
• Telephone: (021) 483 0260